This is a story of how 4 grams can affect a company’s customer service reputation and loss of revenue. As a brokerage, Frank.co.th aims to give customers the best service they can expect in Thailand. We have been voted by customers to be the best in customer service in the insurance industry. Why? Because we send customers their renewal reminders three months in advance via a postal service. We print the renewal notices in our office in monthly lots, send it to our packing te
We know that a CEO’s position includes being responsible for major corporate decisions, managing overall operations, and being the main point of communication amongst the board of directors and other company leads. However, despite having the highest-ranking executive position in the company, there’s so much more they do that goes unseen. As a CEO, I have come to realize that there’s more to the job description that I had anticipated but I have become accustomed to the role.